OK - basically what the service is, is a fully insured and time guaranteed delivery service on behalf of either the seller of a bike, or similarly collection of the bike on behalf of the buyer, or as I say simply transportation of your own bike(s) during a house move, or to Classic Bike shows etc.
We try to be as competitive as we possibly can, having bought the bike the last thing you need is a massive transportation bill to take the wind out of it!
When
you start to look into the cost of hiring a trailer, hiring a van, taking
a day off work, losing a weekend, cost of petrol, spending hours in traffic
etc etc you can see that the prices we quote are very reasonable. I must
also point out again, that we use brand new vans, fully adapted and suitable
for the job, your bike won’t be on an open trailer, so you don’t
have to worry about getting stones and dirt thrown up
at it from the road. Whether
it's transportation between buyer and seller that is required, or if it's your own bike and you are moving house
and need the bike, or bikes, transporting to the new house we can always
help. You
also have the peace of mind and reassurance of knowing that we transport
bikes and only bikes, the van is adapted and equipped to do the job, and
your pride and joy won't be wedged between a washing machine and a piano!!
Communications
will always be spot on, and we can guarantee an efficient, professional
and above all friendly service, we try our utmost to answer all quote
enquiries within 2 hours. All phone numbers and the email address will
be contactable between 7am and midnight 7 days a week. ***As you can see we are not just the regular Transport Company - we are all TOTALLY PASSIONATE about bikes and all things bike :-) Your bike will be handled, loaded, padded, covered and strapped down by a passionate bike loving biker - NOT just a van driver “shifting a bike”!! Please feel free to contact any of our testimonials for a personal reference :-)
Furthermore - if in the very unlikely event that we have to cancel or alter dates we guarantee to give you seven days notice so you have time to make alternative arrangements. Never happened yet - touch wood.
Similarly - with overseas jobs where payment in advance is required - we insist on seven days notice of cancellation - in order for us to make alternative arrangements for the planned trip - in other words to get another job in to cover the refund. So if your transportation is booked in for example the week beginning the 8th April, then we would need to be told of the cancellation no later than the 1st April.
Hope that makes sense, and doesn't sound unreasonable - the costs incurred by us on foreign trips are usually in advance of the trip, either directly on ferries and currency conversions etc - but more drastically on indirect factors such as declining other jobs in the run up to the trip due to the fact the the trip 'was' full and cost effective.
Obviously it goes without saying you will always get a refund, but if less than a weeks notice is given then the planned trip will have to go ahead in fairness to the other customers on the route, and you will have to give us upto 28 days to recover the expenses incurred.
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